CANCELLATION POLICY
Need to Cancel Your Order?
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible. We’ll do our best to assist, depending on the stage of your order.
Production begins when we start printing, personalizing or preparing your order for dispatch.
When can I cancel?
Orders can be cancelled only before production begins.
Once an order has entered production, it can no longer be cancelled as products are made specifically for your order.
Requesting a Cancellation
To request a cancellation, please contact us as soon as possible with:
- Your Order Number
- Your Name
- Your Email address used while ordering
You can reach us at hello@staging.theprintlane.com to request cancellation.
Refunds for Cancelled Orders
If your cancellation request is approved before production begins, we’ll process a full refund to your original payment method.
Once the refund has been initiated, the time taken for the amount to reflect in your account depends on your payment provider or bank.
Orders That Cannot Be Cancelled
Orders cannot be cancelled if:
- Production has already begun.
- The order has already been shipped.
- The product has been completed specifically for your order.
We’re here to help
Questions about privacy?
If you’re unsure about your order status or have any questions, please get in touch with us by filling out contact form or by mailing us at hello@staging.theprintlane.com
That said, we will do our best to assist you.